German VIP Account Manager

Remote

Permanent or Full-time Contractor

Competitive package


About MBG Digital:

MBG Digital is the leading service provider for globally recognized online gaming operators. Our portfolio includes casino brands that offer cutting-edge gaming solutions that seamlessly integrate fiat and cryptocurrencies into a range of gamification functions.

MBG is a proudly remote-first organisation, we've cultivated an environment where creativity flourishes, collaboration is core, and innovation knows no bounds.

We aspire to be a global leader, driving positive change and sustainable growth, while prioritizing secure entertainment-led player satisfaction and experience across our casino and sports betting business. Through cutting-edge technology, exceptional talent, and a culture of collaboration, we aim to deliver exceptional services that exceed expectations and empower our players to thrive in a rapidly evolving iGaming /Web3 world.

Job Description:

We are excited to be on the hunt for a dynamic and experienced German VIP Account Manager to join our team and take care of our high-value players across our casino brands. In this role, you’ll ensure our VIPs receive a personalised and exceptional experience, fostering loyalty and driving engagement within our gaming community.

Responsibilities:

• VIP Player Management Strategy: Understanding company objectives and the ability to craft custom, effective strategic plans to meet goals
• Crafting syndication schedules, tone and messaging guidelines that give a personal experience to the players
• Research: basic spot research is needed to engage the VIP Players and to investigate any trending activities within the group

Requirements:

• Proven experience working in a VIP department in the iGaming industry/ Crypto Casino / Crypto industry
• An excellent understanding of VIP expectations and the need to deliver first-class service
• Self-confident with the ability to build a good relationship with customers
• Sales experience will be considered an advantage
• Spoken and written English and German at a fluent level is essential
• Able to work in a fast-paced environment, juggling multiple projects at once, as required

"What’s in it for me" we hear you ask?

• A global and dynamic work environment, working with some of the best Casino talent in the world
• A company full of personal growth opportunities, where you'll be trusted to work autonomously, in a down-to-earth and collaborative, non-corporate style atmosphere
•  A choice of work locations. We are a remote-first company with colleagues all over the world and a head office in Cyprus. The choice is yours!
• Flexible working. We're all human, and life throws challenges in all shapes and sizes Understanding, flexibility, and trust in where, when, and how we work to make MBG stand out from the crowd
• Rest and recharge with plenty of time off throughout the year
• A competitive compensation package, reviewed regularly

Equal Opportunities

MBG Digital  is an equal opportunity employer welcoming applicants from all backgrounds.